Zambia
We arrived and got a room with king sized bed for 400 Kwacha. When we asked to connect to the internet the package was exhausted. The manager flatly refused to add more data even though we explained that we had been traveling for 12 hours and did not yet have a SIM card and desperately needed connection to check some information. We explained that the only reason we chose the place was because it had wifi but his response was, "I'll sort it out tomorrow afternoon." He was incredibly rude and unhelpful and laughed at our frustration. We demanded our money back and went to Sinamu Lodge where the staff were incredibly kind and helpful. Regardless of the price, I would avoid this place like the plaque for it's horrible customer service.
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We arrived and got a room with king sized bed for 400 Kwacha. When we asked to connect to the internet the package was exhausted. The manager flatly refused to add more data even though we explained that we had been traveling for 12 hours and did not yet have a SIM card and desperately needed connection to check some information. We explained that the only reason we chose the place was because it had wifi but his response was, "I'll sort it out tomorrow afternoon." He was incredibly rude and unhelpful and laughed at our frustration. We demanded our money back and went to Sinamu Lodge where the staff were incredibly kind and helpful. Regardless of the price, I would avoid this place like the plaque for it's horrible customer service.
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